We, the Chopard Group, whose undertakings include Chopard’s parent company “Le petit-fils de L.U. Chopard & Cie SA” located in Switzerland and its affiliated companies, (hereinafter “Chopard”, “we”, “us”) are committed to protecting your privacy while continuously improving the services we offer you.
- WHAT IS PERSONAL DATA AND HOW DO WE COLLECT IT?
- WHICH TYPE OF PERSONAL DATA DO WE COLLECT?
- ON WHICH GROUND(S) MAY WE COLLECT YOUR PERSONAL DATA?
- FOR WHAT PURPOSES MAY WE USE YOUR PERSONAL DATA?
- - MAY WE SHARE YOUR PERSONAL DATA WITH THIRD PARTIES? IF SO, WITH WHOM?
- MAY WE TRANSFER YOUR PERSONAL DATA OUTSIDE SWITZERLAND OR EUROPEAN UNION?
- WHAT RIGHTS DO YOU HAVE REGARDING YOUR PERSONAL DATA?
- TO WHOM SHOULD YOU ADDRESS ANY REQUEST ABOUT YOUR PERSONAL DATA?
- HOW TO CONTACT US?
- HOW DO WE GUARANTEE THE SECURITY OF YOUR PERSONAL DATA?
- HOW DO WE GUARANTEE THE PROTECTION OF YOUR PERSONAL DATA IF YOU ARE UNDER 16?
We may collect personal information about you (as an identified natural person) or which allows us to identify you (hereinafter your “Personal Data”) in various ways and circumstances, including:
- when you visit any of our Chopard Platforms, particularly when your register on our websites or fill out our Contact Us Form;
- when you visit our boutiques, points of sale or offices;
- when you purchase a Chopard product or request customer service;
- when you interact with us via email or telephone;
- when you fill out any forms in our boutiques, customer service centers or during Chopard events, including the Client Form (printed or electronic);
- Through some of our commercial and advertising partners (always with your explicit consent).
2.2 Which type of Personal Data do we collect?
Depending on the purpose and the way you interact with us, we may collect information (that may constitute Personal Data) which you actively give us, such as:
- contact information (name, postal address, email address and telephone number)
- information provided in relation to purchases and transactions (credit card information and information required by anti-money laundering laws)
- other personal information, including information regarding your preferences and personal and/or professional interests, such as date of birth, marital status, gender, nationality, demographics, and experiences with our products and contact preferences, your professional situation (professional title, company/employer, professional contact details), your interests (sports, leisure) and your lifestyle
- customer service information (such as customer service requests, comments, feedback, complaints and repair history)
We may also collect other types of information (that may constitute Personal Data) by automated means, or indirectly from you or from third-parties websites or social networks such as:
- images taken through our video surveillance system in Chopard boutiques, points of sale or offices
- any other information that you share publicly on third-party social networks as part of your interaction with Chopard
2.3 On which ground(s) may we collect your Personal Data?
We guarantee that we process your Personal Data only if and to the extentthat at least one of the following legal provisions applies:
- You have given us explicit consent to process certain Personal Data of yours for one or more specific purposes (e.g. to use our Chopard websites, to receive newsletters, to be contacted through the “Contact Us” form);
- Processing is necessary for the performance of a contract (related to your purchase, repair order or other services) or in order to take steps at your request prior to entering into such a contract
- Processing is necessary for compliance with a legal obligation to which we are subject
- Processing is necessary for the purposes of the legitimate intereststhat we pursue (e.g. security purposes)
3.1 For what purposes do we use your Personal Data?
3.1.1 Marketing and promotional purposes::
- Send you personal invitations to Chopard events as well as corporate and marketing communications (including content and news from the Chopard world, gifts and catalogs) corresponding to your interests and personal preferences;
- Send you the Chopard e-newsletter so that you will be the first to know about our creations, events, initiatives and personalised services corresponding to your interests and personal preferences.
3.1.2 Business purposes :
- Process your orders, purchases and deliveries;
- Provide you with customer service.
3.1.3 Support purposes :
- Provide you with information about our Chopard Platforms, products and services;
- Answer your requests;
- Administer, maintain and optimize our Chopard Platforms, providing support and security services.
3.1.4 Legal purposes :
- Preventing fraud and other prohibited or illegal activities and guaranteeing the safety and security of our Chopard platforms, boutiques and offices;
- Complying with our billing and accounting requirements and other legal or regulatory obligations (e.g. anti-money laundering obligations).
3.2 How long may your Personal Data be stored?
Unless required by law or because of security imperative for another time period, we may store or otherwise process your Personal Data as long as it is necessary to satisfy the purposes described hereinabove and insofar as you do not withdraw your consent for its processing (either for one or several purposes) nor exercise your right to be forgottenbefore the expiration of any of these time periods (by any of the means described below under the “How can you contact us?” section). Your Personal Data will be stored in a manner compatible with legal obligations, available technology and cost of implementation.
3.3 May we share your Personal Data with third parties? If so, with whom?
We may only share your Personal Data within the Chopard Group and with third partiesin the few following cases:
- Service providers to support us in our business operations (e.g. to deliver products, allow payment authorization, for the organisation of events or to send our Chopard e-newsletter, to support, manage and maintain our Chopard Platforms, mitigate risk, help prevent fraud and promote trust and safety)
- A court or a regulator or any other third party if it is required by law or in connection with a legal claim or proceeding or to combat fraud
We expect all these third parties to provide necessary guarantees of confidentiality and security and to take appropriate organizational and technical measures in compliance with the applicable laws. Our service providers may only process the Personal Data we share with them according to and within the limits of our instructions.
3.4 May we transfer your Personal Data outside Switzerland or European Union?
When we share your Personal Data under the described circumstances hereinabove, we may transfer it to a destination outside Switzerland or the European Union. In any case, such transfers will be only executed if the competent authorities have confirmed the adequacy of the country's level of protection or if we can offer you other appropriate safeguards. You can obtain additional information on the appropriate safeguards by contacting us (see the section “How to contact us?” below).
4.1 What rights do you have regarding your Personal Data?
- The right of access: You have the right to know what Personal Data have been collected about you and how such Personal Data have been processed.
- The right to rectification: You have the right to request changes to inaccurate Personal Data. - The right to object: You may declare that you do not want your Personal Data processed (in whole or in part) at any time.
- The right to be forgotten: You may exercise this right particularly when you no longer consent to the processing of your Personal Data. You have the right to withdraw your consent anytime (by any of the means described below under the “How can you contact us?” section). The right to be forgotten is not an absolute right and only applies in certain circumstances.
- The right to restrict processing: You have the right to limit the processing of your Personal Data, i.e. limit the way we use your Personal Data. This is an alternative to exercising your right to be forgotten. This right is not an absolute right and only applies in certain circumstances.
- The right to be informed: You have the right to obtain any and all information regarding the processing of your Personal Data that is clear, correct, comprehensive and easy to access.
- The right to data portability: You have the right to transfer (or to ask for the transfer of) your Personal Data from one electronic processing system to another electronic processing system.
- The right in relation to automated decision making or profiling You have the right not to be subject to a decision based solely on automated processing, such as profiling.
- The right to lodge a complaint: You have the right to lodge any complaintthat you may have with a supervisory authority.
These rights may be subject to exceptions or limitations (e.g. when your Personal Data have been processed for security purposes or stored for legal or contractual obligations) and must account for available technology and the cost of implementation.
In certain cases, we will need to verify your identity before processing a request you may have based on the above-mentioned rights.
4.2 To whom should you address any request about your Personal Data?
All Personal Data collected by Chopard is controlled by us. As a controller, we determine the purposes and means of the processing of your Personal Data.
Specifically, Chopard’s controller is the company Le petit-fils de L.U. Chopard & Cie SA, rue de Veyrot 8, 1217 Meyrin 1, Geneva, Switzerland..
4.3 How to contact us?
- Through the “Contact Us” form (www.ecthouse.com/intl/contact-us)
- By writing to the Chopard Data Protection Office, Rue de Veyrot 8, 1217 Meyrin 1, Geneva, Switzerland
- By signing the consent withdrawal in the Client Form (only to withdraw your consent).
4.4 How do we guarantee the security of your Personal Data?
We use the appropriate technical, organisational and administrative security measures to protect any Personal Data we process from loss, misuse, unauthorised access, disclosure, alteration and destruction.
Nevertheless, even if we strive to protect your Personal Data, we cannot guarantee the security of the information you transmit on our Chopard Platforms when transferred through the Internet onunsecured networks.
4.5 How do we guarantee the protection of your Personal Data if you are under 16 ?
Note to children under 16 : We will not knowingly collect or otherwise process (particularly through our Chopard Website) any Personal Data from anyone under the age of 16. If you are under 16, please ask one of your parents (or another legal guardian) to register and/or fill out the Client Form for you. Please do not submit any of your Personal Data to us. Should we discover or be informed that we have mistakenly collected your Personal Data, we will immediately delete such information from our records.
Note to parents or other legal guardians: We will not intentionally collect (or otherwise process) any Personal Data from your children if they are under 16. If you are concerned that your child has registered on our Chopard Website or submitted any of their Personal Data to us and you wish to delete them, please contact us via the methods set out hereinabove and provide official documents establishing parental or guardian status.
This Chopard cookies policy (hereinafter ‘cookies policy’) describes the different types of cookies used as part of internet platforms held and controlled by the Chopard group, this entity including the parent company ‘Le petit-fils de L.U. Chopard & Cie SA’ located in Switzerland and its subsidiaries (hereinafter ‘Chopard’, ‘us’ or ‘we’). You can read this cookies policy via this website (hereinafter ‘the website’).
In addition to this cookies policy, the website is governed by a confidentiality policy that will bring you additional information on the processing of your personal data.
A cookie is a type of digital tag that memorises your online visits. Almost every website uses cookie technology. In general, a cookie contains the domain name it comes from, its lifespan and a figure that usually corresponds to a unique number that has been generated randomly. Cookies are downloaded by your internet browser during your first visit to a website. They greatly help websites to run smoothly, improving them and making them more effective, notably by recognising you and remembering information likely to make your use of a website easier (for example, by recalling your preferred settings).
2.1 Internal cookies and third-party cookies
Cookies are downloaded onto your device (for example, your computer, smartphone or tablet) via your internet browser when you first connect to the website.
When you next view the website using the same device, the cookie, as well as the information it contains, is sent back either to the site that produced it (internal cookie) or to a website different to that to which it belongs (third-party cookie).
2.2 Persistent cookies and session cookies
Depending on their lifespan, cookies can be ‘persistent’ cookies or ‘session’ cookies.
3.1 Strictly necessary cookies:
The main cookies we use:
3.2 Functional cookies:
With these cookies, the site remembers the choices you make and provides more personalised, improved features. They have a short lifespan that usually only lasts for a session’s duration and, at the most, twelve months.
Examples of cookies we use:
3.3 Analytical or performance cookies:
These are cookies that help us to learn about use and performance of the website, draw up statistics, determine traffic volumes and find out about how various aspects are used (e.g. content visited, pathways taken, etc.), with the purpose of improving our services’ appeal and user-friendliness.
These analytical cookies are applied by Google Analytics, Tongi (for China) and Siteimprove.
3.4 Sharing cookies (social links)
On our website, we have included third-party applications via which you can share content from our website with other people or let them know about your viewing or opinion on content on our website.
In this way, our website can contain links to Facebook, Twitter and other similar social-media websites through which you can share our site’s content with other people. When you use these share buttons, a third-party cookie of the social-media website concerned is installed. If you are connected to the social-media website when browsing our website, content viewed can be linked to your user account through the use of share buttons. These cookies are governed by the confidentiality policies of these third-party providers.
3.5 Targeting cookies:
Targeting cookies are installed with the purpose of targeted advertisements being displayed—based on your interests—on the website or for managing advertising campaigns. These cookies collect information about your activities on the website and on other websites to put forward targeted advertisements.
Usually, these cookies are third-party cookies and come from firms such as Facebook, Google AdWords, Adotmob, Numberly and Weborama.
4.1 Accepting cookies during your first visit
When you first visit the website, or during your visit following deletion of cookies installed on your computers (either deletion of cookies installed during your previous visit to the website or deletion of all cookies), you accept installation of the website’s cookies by clicking on the banner displayed on your screen or by simply continuing to browse the website. The website does not give you the possibility to accept or refuse each category of cookie described previously.
4.2 Deactivating or deleting cookies through your browser
You can modify cookies settings in your internet browser. Cookies settings are usually in the ‘Options’ menu of your browser, under ‘Tools’ or ‘Preferences’. You can also read your browser’s ‘Help’ menu. Your cookies-deactivation mechanism may vary depending on your browser.
Here are some links and information for further information on how to manage cookies settings :
If you view this website from different computers, you will have to modify your preferences again.
For further information on cookies, including finding out which cookies have been placed on your computer or mobile device and how to manage or delete them, you can visit the website www.allaboutcookies.org
4.3 Controlling sharing, analytical and advertising cookies through a cookies-management platform
You will find further information on online privacy protection and behavioural advertising at the following address: http://www.youronlinechoices.com. There, you can find out about the registered firms that give you the chance to refuse or accept the display of targeted advertisements. Nevertheless, this platform does not prevent the placing or conservation of cookies, which should be carried out in accordance with the above-stated terms.
Be careful: your choices are taken into account based on a cookie. If you delete all cookies saved on your computer via your browser as explained above, we, or our service-providers, will not know that you have made these choices.
2.1 Chopard provides its Website and Services to help bring its quality, sustainable luxury goods to Chopard’s customers, and sharing information about one of the last family-run watchmaking and jewelry maisons, its members, news, events, services and other corporate information to its Website users and others.
2.2 Please note that all features, content, specifications of our Site or other Services, and any products or prices described or depicted, are subject to change without notice. Also, the inclusion of any product or service does not imply or warrant that it will be available at any time.
2.3 While we strive to ensure that our Services and all other information we provide are complete, accurate, and current, some information provided may sometimes be inaccurate, incomplete, or out-of-date. We make no representation regarding the completeness or accuracy of any Services, or other information, content, advice, or recommendations made through the Site or Services. We also do not make any representations or warranties regarding the quality or safety of any products or Services, or third party products or services offered or made available.
What We Grant You
3.1 Chopard grants you a personal, worldwide, royalty-free, non-assignable, non-exclusive, revocable, and limited license to access and use our Services, for the sole purposes of letting you, the user, use and enjoy the benefits of the Website for a personal non-commercial use as permitted by these Terms and our other policies. Please see Section 6, “Use of the Website,” below for more information on how we permit you to use our Website.
What You Grant to Us
3.3 In addition, you understand that any questions, comments, suggestions, ideas, testimonials, endorsements, drawings, concepts, photos or feedback (collectively, “Submissions”) you provide are not confidential, and become our sole property. If you provide feedback, suggestions, or any other Submission, including but not limited to business ideas and original works, you are granting Chopard a worldwide, royalty-free, perpetual, fully sub-licensable, and irrevocable right to use, distribute, reproduce, modify, adapt, display, create works from and otherwise utilize such Submissions. This means we can use the ideas you provide to us without compensating you or mentioning you.
3.4 Though we are not required to do so, we may, in our sole discretion, monitor or review the Website, and access, review, screen, remove, and delete content at any time and for any reason, including if we believe that content violates these Terms.
3.5 You are ultimately responsible for all content provided and activity by you or that otherwise occurs under your account (even if that content or activity occurs from other individuals who have accessed the Site and other Services through your account).
3.6 By using our Services, you agree that:
3.8 There may be times when we ask you for your Personal Information in order to facilitate certain Services – for instance, when you contact us with feedback or questions, we may ask for your contact information so that we can contact you further if needed. When communicating with us, please do not share your Personal Information with Chopard unless we specifically request it.
5.1 The name and mark Chopard, the Chopard logos and all other Chopard-related marks depicted in this Website, whether registered or unregistered, are trademarks or service marks of Chopard and its subsidiaries and affiliates. Nothing contained herein or on this Website shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark or other intellectual property of Chopard or any of its subsidiaries or affiliates.
5.2 The information, photos, text, graphics, videos, audio, tools, images, and all other content and materials provided by or made available on this Website (“Content”), and the Website itself, are protected by copyrights, trademarks and/or other intellectual property rights. This Content is owned or licensed by Chopard or its subsidiaries or affiliates, or used with permission of their owners. This Content is provided for your personal, non-commercial, and informational purposes only. This Content also includes, but is not limited to the text, graphics, photos, interactive features, trademarks, service marks, trade dress, and logos in our Services (“Marks”). You may not use, manipulate, copy, reproduce, transmit, distribute, broadcast, display, sell, or otherwise use our Content and Marks for any purpose whatsoever not permitted by these Terms. All rights are reserved, worldwide.
5.3 We respect the intellectual property rights of others – including copyrights – and prohibit our users from using our Services in a way that violates those rights. Some of the content available through our Services comes from other users and third parties. All other content, trademarks and copyrights that appear through our Website are the property of their respective owners. You agree that you will not use the Services in a way that violates or infringes upon someone else’s rights of publicity, privacy, copyright, trademark, or other intellectual property rights.
5.4 You may not use the Content, Marks, or Services, or the content of others, in ways that are not authorized by these Terms. We may terminate your use or prohibit you from using our Services if we believe that you are violating the intellectual property rights of others in your use of our Site or Services.
5.5 We also have the right to disclose your identity to any third party who is claiming that any content shared or uploaded by you to our Site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible or liable to any third party for the content or accuracy of any content posted by you or any other user of our Site. We have the right to remove any posting you make on our Site in our sole discretion. The views expressed by other users on our Site do not represent our views or values.
6.1 The materials, information and Content contained on the Website is presented for information and promotion purposes only.
6.2 The materials, information and Content provided is for your personal use only. You may download, display or print the materials, information and Content appearing on the Website exclusively for personal and non-commercial purposes, provided that the copyright notice is retained on each copy and you do not change any trademark or other notification of ownership. Downloading or reproduction of any document or software gives you no right, title or interest with respect to said document or software.
6.3 Any other use, including reproduction for purposes other than personal non-commercial use, modification, dissemination, publication, distribution, transmission, creation derivative works form, or broadcast of the materials, information and Content of the Website, in whole or in part and by any means, is strictly prohibited, except with Chopard’s prior written consent.
6.4 Chopard neither warrants nor guarantees that use of any materials, information and Content displayed on its Website will not infringe on third party rights.
7.2 You hereby accept that all Submissions and any other documents communicated or entrusted to Chopard through its Website, in connection with the Website, or by any other means will be considered non-confidential, non-proprietary and not personal either to you or to anyone else.
7.3 As noted in Section 3 above, any Submission made by you becomes our sole property. However, you will be responsible for any Submission made by you that infringes on the rights of a third party, with respect to copyright, registered trademarks, patents, trade secrets, private life or any other personal or property rights.
7.4 Chopard enjoys a worldwide reputation for both the design and manufacture of high quality watches, jewelry and other luxury products. To this end, it possesses its own sources of creativity, in particular highly skilled teams of designers who conceive and perfect Chopard’s creations. As a result, Chopard will not agree to or accept being the receiver of unsolicited proposals of collaboration and it is possible that Chopard may already be working on similar ideas. Consequently, you are advised that Chopard is not interested in receiving ideas or other proposals.
8.1 Any materials, information or Content on the Website are supplied “as is” in terms of their availability, and with no guarantee of any sort, express or implied, including, amongst others, implied warranty of merchantability or suitability for any particular purpose.
8.2 Chopard carries no liability and cannot guarantee that the Content on the Website is accurate, complete and up-to date, or that the Website contains no defect and that any existing defects will be corrected. By using this Website, you agree to do so at your own risk and assume full responsibility for any problems inherent in using it, any loss of data and costs related to any assistance or repair to any hardware and/or software used by you for connecting to the Website, and you agree that Chopard bears no liability whatsoever for any damage that may be caused by, result from or be connected to your use of the Website.
8.3 While Chopard takes reasonable and appropriate technical, organizational and administrative security measures to protect the information we are entrusted with, if you communicate with us by e-mail, you should note that the security of Internet e-mail is uncertain. By sending sensitive or confidential e-mail messages, you accept the risk inherent to such uncertainty and possible lack of confidentiality over the Internet.e content of the Website may contain inaccuracies or typographical errors. Chopard reserves the right to make changes, corrections, and/or improvements to such content at any time without prior notice but does not assume any responsibility to do so.
9.1 You access, use, browse and navigate on the Website at your own risk.
9.2 You accept that, to the fullest extent permitted by applicable regulations, neither Chopard nor any of its affiliates shall, under any circumstances, be held liable for actual, direct, indirect, special, punitive, incidental, exemplary or consequential damage, or any other damage, whatever its nature, even if Chopard was previously informed of the possibility of such damage, whether during a contractual action, a prejudice or any other theory, resulting from, or connected to the use, incapacity to use or execution of information, products or documents, or other Contents or Services, on this Website.
9.3 All materials, information or Content downloaded or obtained in any other manner during the use of the Website are at your own risk. Chopard takes no responsibility for any damage or virus which might affect your computer equipment or other property by reason of your access to, use of, or downloading of any materials, information or Content from its Website or for any illegal intrusion or intervention in the IT system.
9.4 Chopard reserves the right to interrupt or discontinue any or all of the functionality of its Website. Chopard accepts no responsibility or liability whatsoever for any interruption or discontinuing of any or all functionality of its Website resulting from actions or omissions of Chopard or any third party.
10.1 The Content of the Website may contain inaccuracies or typographical errors. Chopard reserves the right to make changes, corrections, and/or improvements to such Content at any time without prior notice but does not assume any responsibility to do so.
10.2 The style, drawing and colours of Chopard products featured on the Website may be modified without prior notice.. The prices of gem-set models are dependent on market fluctuations and therefore subject to variations. Chopard reserves the right to modify the prices and models on this website at any time.
11.1 The products featured on the Website are representative of Chopard’s collection. However, not all Chopard products are featured on the Website.
11.2 The Website may contain information on Chopard products and services, not all of which are available in every location. A reference to a product or service on the Website does not imply that such product of service is or will be available.
11.3 Products and services described on this Website are available while supplies last. The product images on this Website are representative and are not necessarily photographs of the actual product you will receive. Chopard reserves the right to discontinue the production of any product, and to discontinue the offering or sale of any product or service at any time, without notice. Chopard will not guarantee that any particular product or service displayed on this Website will be available at any particular location, even if that location has been indicated as a source for that product or service.
11.4 While every effort is taken to try to ensure that the color, design, style, reference number, description, size and pricing (as applicable) of the products featured on the Website are representative of the original products, variation may occur. As such, product and service descriptions on this Website may vary from time to time, and typographical errors may occur, with the result that product and service descriptions, including but not limited to pricing (as applicable), may not be complete, current, or accurate. Chopard will not be liable for any error or inaccuracy in the description, reference, pricing (where available) and in the photographs or graphical representations of products displayed on the Website, and is under no obligation to deliver the products and/or pay any damages whatsoever. Any questions about products can be directed to the Chopard Customer Service Department via our online “Contact Us” page.
12.1 Chopard reserves the right to change the prices of products and services featured on this Website at any time, without notice.
13.1 The Website may contain links to other third party Internet websites that are not operated or controlled by Chopard. Those addresses or links are provided solely as aids to assist you to locate other Internet websites that may be of interest. Chopard provides links as a convenience and does not endorse the proprietors or content of any linked Websites, including any linked website of any company related to Chopard, in control of it, or under common control with it.
13.2 Chopard has not reviewed any of the websites which link to the Website. Chopard shall not be held liable for the availability or content of such websites or any article contained on or obtained through such websites. Please note that following any link to any third party website is at your own risk.
15.1 If any portion of these Terms is found to be unenforceable, that provision will be severed from these Terms, and will not affect the validity and enforceability of the remaining Terms.
16.1 Please note that these Terms, along with any other documents incorporated by reference, make up the entire agreement between you and Chopard. We reserve all rights that are not expressly granted to you. You may not transfer any rights given or obligations borne to you under these Terms without our express consent. We do not waive any provision under these Terms even if it is not enforced. These Terms remain in effect until such time as modified or terminated by us.
If you have any questions regarding these Terms or our practices, you can contact us via our online “Contact Us” page or at:
Le petit-fils de L.U. Chopard & Cie SA
Attn: Digital Department
Rte de Veyrot 8
1217 Meyrin 1
Tel: +41 (0)22 719 31 31
Effective date: 03.10.2019
Le Petit Fils de L.-U. Chopard et Cie S.A., Meyrin